Before you withdraw
- Move all game balances back to the main wallet from the lobby. Withdrawals are only made from the main wallet.
- Complete turnover on any bonus you claimed. Check your progress in the account's promotion section.
- Make sure your bank details are correct and the account name matches your registered member name.
- Check the minimum amount shown on the withdrawal form.
Withdrawal steps
- Log in and open Withdraw from the account menu.
- Check the Wallet Amount — the main wallet balance available to withdraw.
- Enter an amount in Withdrawal Amount (the "How much you want to withdraw?" prompt).
- Tap Confirm and approve the request.
- Wait for the notification. You can follow the status in your transaction history.
What each status means
| Status | Meaning | What you should do |
|---|---|---|
| Pending | Request received and awaiting review | Nothing — avoid submitting duplicate requests |
| Processing | The finance team is making the transfer | Wait and keep an eye on your bank account |
| Completed / Approved | Funds have been transferred | Confirm receipt in your bank account |
| Rejected | The request couldn't be processed | Read the reason; the balance is usually returned to the main wallet |
Common rejection reasons and the detailed rules are on the withdrawal rules page.
Withdrawing reward-voucher winnings
Winnings from daily check-in reward vouchers have a minimum and maximum withdrawal of RM50. That makes vouchers a way to extend your play, not a source of large withdrawals. See the full conditions on the promotions page.
Tips for smooth withdrawals
- Withdraw to the same bank account you deposited from whenever possible.
- Avoid changing bank details right before a large withdrawal — changes can trigger extra checks.
- Keep your own record of deposits and withdrawals to make reviews easier.
- If a withdrawal takes longer than usual, contact support with the transaction ID.
Set a cash-out goal
Disciplined players set a target before they play: for example, withdraw half of the profit once the balance is up 50%. It stops winnings from drifting back in the same session. See also responsible gaming.
Had a win today? Log in and withdraw your winnings to your bank account.
Frequently Asked Questions
Why can’t I withdraw my balance?
The balance may still be in a game wallet, bonus turnover may be incomplete, or the amount may be below the minimum. Move the balance to the main wallet and check your bonus terms.
Where are withdrawals paid?
To a bank account or payment method in the registered member’s name.
What happens if a withdrawal is rejected?
The balance is usually returned to the main wallet. Check the rejection reason and contact customer support if you need an explanation.
What is the withdrawal limit for voucher winnings?
Winnings from daily check-in reward vouchers have a minimum and maximum withdrawal of RM50.