What is turnover?
Turnover (also called rollover or wagering) is the total amount you need to bet before a bonus and related winnings can be withdrawn. It's not an amount you have to lose — every settled bet, win or lose, counts toward turnover.
Turnover calculation examples
Bonus terms vary by promotion. The two most common formulas are:
| Formula | Example | Turnover required |
|---|---|---|
| (Deposit + Bonus) × multiplier | Deposit RM100, bonus RM50, 10x | (100 + 50) × 10 = RM1,500 |
| Bonus × multiplier | Bonus RM50, 20x | 50 × 20 = RM1,000 |
| Deposit × multiplier (no bonus) | Deposit RM100, 1x | RM100 |
If your average slot bet is RM1 per spin, RM1,500 of turnover takes around 1,500 spins. Do the maths before accepting a bonus.
Game contribution
Not every game counts equally toward turnover. A typical industry structure looks like this:
| Game type | Typical contribution |
|---|---|
| Slots | 100% |
| Fishing / arcade | Varies — check the terms |
| Live casino and table games | Low or excluded |
| Sports | Often subject to minimum odds |
| Betting both sides (e.g. Banker and Player together) | Not counted and can void the bonus |
The specific terms of each WSKING9 promotion are shown in that promotion's details. If you're unsure, ask customer support before claiming.
Account verification
To protect members from fraud, the finance team may ask for extra verification, especially for a first withdrawal or a large amount. You may be asked for:
- Confirmation that the bank account holder's name matches the member name.
- A screenshot or statement showing the deposit transaction.
- Identity confirmation to make sure the account holder is 18 or older.
This information is handled according to our privacy policy.
Common reasons withdrawals are delayed or rejected
| Reason | How to avoid it |
|---|---|
| Bonus turnover not complete | Check turnover progress before requesting |
| Bank account name doesn't match | Register with your real name and use your own account |
| Balance still in a game wallet | Move every balance to the main wallet first |
| Duplicate accounts or shared devices | One account per person, household and bank account |
| Irregular betting while a bonus is active | Respect the max bet and avoid betting both sides |
| Bank details changed recently | Expect extra checks; contact support if needed |
Anti-money-laundering policy
Like other financial platforms, deposits typically need to be wagered at least once before withdrawal, and suspicious transactions may be reviewed. This protects members and payment systems from abuse.
Questions about a withdrawal? Log in and contact 24/7 customer support.
Frequently Asked Questions
Do losing bets count toward turnover?
Yes. Every settled bet counts toward turnover, win or lose, subject to the game contribution percentage.
Why doesn’t live casino count fully for bonuses?
Table games have a low house edge and can be bet on both sides, so most promotions limit or exclude their contribution.
Do I need to send documents to withdraw?
Not always. Extra verification is usually only requested for a first withdrawal, large amounts or when account details don’t match.
Can I cancel a bonus so I can withdraw?
It depends on the promotion terms. Contact customer support; cancelling usually voids the bonus and any related winnings.