Core principles
- 18+ only. Underage registration is prohibited.
- Treat gambling as an entertainment cost, like a cinema ticket — not a way to earn money.
- Use spare money only, never rent, bills, savings or borrowed money.
- Don't gamble when stressed, upset or under the influence of alcohol.
- Keep a balance with family, work, rest and other hobbies.
Set limits before you play
| Limit type | Example | How to do it |
|---|---|---|
| Deposit limit | Maximum RM300 a month | Note it on your phone; ask customer support to help cap your account |
| Session loss limit | Stop after losing RM50 | Transfer only RM50 into the game wallet for that session |
| Time limit | 45 minutes per session | Use an alarm or your phone's screen-time feature |
| Win limit | Withdraw half the profit when the balance is up 50% | Request a withdrawal as soon as you hit the target |
| Rest days | No gambling on work days | Remove the app shortcut on those days |
Warning signs of problem gambling
If you recognise several of these signs in yourself or someone close to you, it's time to pause and get support:
- Gambling for longer or with more money than planned.
- Chasing losses by raising stakes or making extra deposits.
- Borrowing money, selling belongings or delaying bills to gamble.
- Hiding how much you gamble from family.
- Feeling restless, irritable or low when trying to stop.
- Neglecting work, studies or family responsibilities.
- Gambling to escape problems or stress.
A quick self-check
Answer honestly for the past 12 months:
- Have you gambled with money meant for essentials?
- Have you gone back another day to win back money you lost?
- Has someone close to you expressed concern about your gambling?
- Have you felt guilty about the way you gamble or how much?
- Have you borrowed money to gamble?
If you answered "yes" to one or more questions, consider cutting back and talking to someone you trust or a professional counsellor.
Self-control tools
- Cooling-off — ask customer support to suspend your account for a set period, such as 7 or 30 days.
- Self-exclusion — ask for your account to be closed for a long period. During this time it cannot be reopened.
- Blocking software — apps such as Gamban or BetBlocker (free) block access to gambling sites on your devices.
- Financial controls — some banks let you block transactions to gambling merchants.
Contact WSKING9 customer support through live chat or WhatsApp to request limits or self-exclusion.
Helplines
| Organisation | Contact | Service |
|---|---|---|
| Befrienders Kuala Lumpur | 03-7627 2929 (24 hours) | Confidential emotional support for anyone in distress |
| Talian Kasih | 15999 | Government helpline for welfare and family crises |
| Gambling Therapy | gamblingtherapy.org | Free online support for gamblers and families, in many languages |
| Gamblers Anonymous | gamblersanonymous.org | Peer support groups |
Protecting children
Use parental controls such as Google Family Link or Apple Screen Time, don't save passwords in shared browsers, and log out after playing. Make sure nobody under 18 uses your account.
Local laws
Gambling laws differ between countries and regions. You are responsible for making sure your participation in online gambling complies with the laws where you are.
Frequently Asked Questions
How do I self-exclude at WSKING9?
Contact customer support through live chat or WhatsApp and state the exclusion period you want. The account will be blocked for that period.
Can I set a deposit limit?
Yes. Tell customer support the limit you want, and also use personal tools such as limits in your banking app.
Where can I get immediate help?
Befrienders Kuala Lumpur on 03-7627 2929 operates 24 hours. Talian Kasih 15999 also helps with family crises.
How can I help a family member with a gambling problem?
Talk calmly without judging, avoid paying their gambling debts, and encourage them to contact a counsellor or a support group such as Gamblers Anonymous.